Return, Replacement & Refund Policy

Last updated: 25 October 2026

We want you to be happy with your order. This policy explains when SixMuse replaces an item or gives a refund.

7-day replacement

If an item arrives damaged, defective, wrong or incomplete, tell us within 7 days of delivery and we will replace it free of charge.

Email care@sixmuse.co with your order number.
Send clear photos of the item and the packaging, and an unboxing video if you have one. This helps us approve your request faster.
We'll confirm within 2 working days and arrange a pickup, or tell you how to send the item back.
Once we receive and check the item, we ship the replacement. If a replacement isn't available, we refund you instead.

The request is made more than 7 days after delivery.
The item has been used, washed, damaged after delivery, or is missing its original packaging, tags or free gifts.
Personal care, beauty, cosmetic and hygiene products, innerwear and lingerie, and earrings, once the seal or packaging has been opened, unless they arrived damaged or wrong.
Change of mind, or a different size, colour or style preference, unless the product page says otherwise.

Prepaid orders are refunded to the original payment method within 5–7 working days after the refund is approved.
Cash on Delivery orders are refunded by bank transfer or UPI to the details you share with us, within 5–7 working days after approval.
Shipping and COD charges are refunded only when the problem was our mistake (damaged, defective, wrong or missing item).
Your bank or payment provider may take a few extra days to show the money in your account.