Last updated: 25 October 2026
Cancelling before your order ships
You can cancel any order before it is handed to the courier. Email care@sixmuse.co with your order number. There is no charge.
After your order ships
Once an order has shipped, it can't be cancelled. If something is wrong with the item when it arrives, our 7-day replacement applies. Please don't refuse a Cash on Delivery parcel without telling us first.
Refunds for cancelled orders
If you paid online, a cancelled order is refunded in full to the original payment method within 5–7 working days. Cash on Delivery orders have nothing to refund.
When we may cancel an order
- The item is out of stock.
- Your pin code can't be served by our couriers.
- We couldn't confirm a Cash on Delivery order with you.
- The price or details were listed wrongly by mistake.
- The order looks fraudulent or breaks our Terms of Service.
We'll let you know if we cancel your order, and refund anything you paid in advance.