Privacy Policy

Last updated: 25 October 2026

This Privacy Policy explains how SixMuse ("we", "us") collects, uses and protects your personal data when you visit sixmuse.co, place an order or contact us. We follow applicable Indian law, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023.

What we collect

Order and contact details: your name, phone number, email address, delivery address and pin code.
Order details: the products you order, order value, payment method and delivery status.
Payment details: online payments are handled by our payment providers. We do not store your card, UPI PIN or net banking details.
Messages: what you send us by email or the contact form.
Device and usage data: IP address, browser, device type, pages visited and items viewed, collected through cookies and similar tools.

How we use it

To take, confirm, pack, ship and deliver your order, including confirming Cash on Delivery orders by call, SMS or WhatsApp.
To handle replacements, refunds and support requests.
To prevent fraud, fake orders and misuse of Cash on Delivery.
To improve our website, products and service.
To send you offers by SMS, WhatsApp or email, only if you agree. You can opt out at any time.
To meet legal, tax and accounting duties.

Who we share it with

We share only what is needed with:

Shopify, which hosts our store, and the apps we use to run it, such as our order form app.
Courier and logistics partners, to deliver your order.
Payment providers, to process online payments and refunds.
Messaging providers, to send order updates by SMS, WhatsApp or email.
Analytics and advertising services (for example Google or Meta), if we use them, to understand how the site is used and to show relevant ads.
Government or law enforcement, when required by law.

We do not sell your personal data.

Cookies

Cookies keep the site working (for example, your cart) and help us understand how it is used. You can block or delete cookies in your browser settings, but some parts of the site may stop working.

How long we keep it

We keep your data for as long as we need it for your orders, support and legal or tax records, and then delete or anonymise it.

How we protect it

The site uses HTTPS encryption, and access to customer data is limited to people who need it. No system is completely secure, but we take reasonable steps to protect your data.