Quick answers to common questions. Can't find yours? Contact us.
Ordering
How do I place an order?
Open the product you want, choose the options, tap Order Now and fill in your name, phone number and address. That's it. No account is needed.
Do I need an account to order?
No. You can order with just your name, phone number and address.
Will you confirm my order?
Yes. We may call, SMS or WhatsApp you to confirm Cash on Delivery orders before shipping. Please keep your phone reachable.
Can I change my address or phone number after ordering?
Yes, if the order hasn't shipped yet. Contact us quickly with your order number and the new details.
Payment
Do you offer Cash on Delivery?
Yes. Cash on Delivery is available on most pin codes across India. You pay the courier when your order arrives. See Cash on Delivery.
Are there extra charges for Cash on Delivery?
Any COD charge is shown before you confirm your order. Nothing is added later.
Is it safe to pay online?
Yes. Online payments are processed by secure payment providers. We never ask for your card PIN, OTP or UPI PIN.
Shipping and delivery
How long does delivery take?
Most orders arrive within 3–6 working days of being placed. Remote areas can take a few extra days. See our Shipping Policy.
Is delivery free?
Delivery is free on orders of ₹300 and above. For smaller orders, the delivery charge is shown before you confirm.
Do you deliver to my pin code?
We deliver across India to all pin codes our courier partners serve. If yours isn't served, we'll let you know and cancel the order at no cost.
How do I track my order?
You'll get a tracking link by SMS, WhatsApp or email once your order ships. See Track Your Order.
Returns, replacements and refunds
What if my item arrives damaged or wrong?
Tell us within 7 days of delivery with your order number and photos (or an unboxing video). We'll replace it free of charge. See our Return, Replacement & Refund Policy.
Can I return an item if I change my mind?
We don't accept returns for change of mind, unless the product page says otherwise. Damaged, defective, wrong or incomplete items are always replaced.
How do refunds work for Cash on Delivery orders?
We refund by bank transfer or UPI to the details you share with us, within 5–7 working days after the refund is approved.
Can I cancel my order?
Yes, before it ships. Contact us with your order number. See our Cancellation Policy.
Contact
How can I contact you?
Email care@sixmuse.co or use our contact form. Please include your order number if you have one.